Most items are shipped within three days of receiving the order. They are usually shipped with recycled packaging materials (boxes and/or padding materials that were used by others first) so don’t be surprised!
In the event that an item is currently not in stock, My Baby’s Green, LLC will contact you within 72 hours to provide an estimated shipment date.
SHIPPING IS CALCULATED BY YOUR TOTAL WEIGHT-If items shipped are actually less expensive by more than $3 than what was quoted, MBG will upgrade the shipping method or credit your MBG account the difference. A shipping and handling fee of 1.95 is applied to each order.
If you wish to purchase insurance for your order, please contact MBG or mention in the notes that you wish to do so. The cost depends on the total of your purchase so once MBG receives the quote for it MBG will contact you for further payment.
CANADA-If you choose first class/parcel you need to be aware that tracking is not an option through the post office.
If shipping to Alaska, Hawaii or International, additional shipping charges may occur which could place your order in pending until MBG contacts you to follow up.
Incorrect Shipping Information -MOST orders are shipped through PayPal. If a package is returned to MBG due to an incorrect shipping address provided by a customer, the customer will be responsible for the return shipping cost as well as the redelivery cost. MBG is not responsible for packages delivered incorrectly or lost due to incorrect shipping information provided by a customer.
If your purchase is a gift, PLEASE note in the comment section that the shipping address is different. Typically USPS items are shipped through PayPal. You MUST put the correct shipping address in there or additional shipping charges will occur which will delay your order until MBG can reach you.
If the address you want it shipped to is different than your paypal acct shipping address, please make a comment in the comment section of your order where it should be shipped. If this is not done, and it is noticed that the shipping address difer, your order will be delayed until MBG can reach you by email. If not noticed by MBG, MBG is not responsible for errors in shipping addresses. If shipping addresses do differ and the cost to ship is more, your order will go in pending until additional payment is received. To save this from happeng so your order can ship on time, please be sure to enter the correct shipping address. After shipment, allow an additional 3-9 days for delivery by regular ground shipment. Please allow additional time for out of the U.S.
We want you to be happy with your My Baby’s Green, LLC purchase. Unless items were purchased at 40% and above off the normal price, most purchases (please see exclusions below) can be returned within 15 calendar days from date of shipment for either a store credit or a refund. A stocking fee of 5% and any PayPal fees will be subtracted from the refunded amount.
Any promo codes used that are 35% and above off the regular price do not qualify for free shipping. Any promo codes used that are 40% and above are final sales-no refunds will be allowed and free shipping is not an option. If for some reason free shipping goes through, MBG will contact you to make arrangements.
All returned items, whether you received free shipping or not, will be shipped at customers expense. We apologize for any inconvenience this may cause.
Exclusions-For hygienic and safety reasons, certain items cannot be returned for a refund; these items include all reusable cloth diapers, eating utensils, baby bottles, feeding items, blankets, mattresses, potty items, personal care products, and any other items that could pose a potential health hazard after being used. When ordering this type of item, we suggest you open and try only one of the items before opening the remaining items, so that the remaining sealed items can be accepted for return, if needed.
Please notify us of any damaged or defective products within two business days from the date of delivery. In the event that a product is defective, My Baby’s Green, LLC, will either ask you to take pictures of the item or return the item to us by ground delivery. Please include product in original container, along with a copy of your receipt. If the item is defective and if we deem necessary, we will either exchange the item or refund you the cost of the product, including shipping fees.
Lost or Stolen Packages – MBG is not responsible for lost or stolen packages confirmed to be delivered to the address entered for an order. Upon inquiry, MBG will confirm delivery to the provided address and date of delivery. No refunds, replacements or credits will be issued for orders confirmed to have been delivered to the address provided in an order.
My Baby’s Green, LLC is hosted by Big Commerce which is PCI Compliant.
What does this mean? According to Wikipedia…
The Payment Card Industry Data Security Standard (PCI DSS) is a worldwide information security standard defined by the Payment Card Industry Security Standards Council. The standard was created to help payment card industry organizations that process card payments prevent credit card fraud through increased controls around data and its exposure to compromise. The standard applies to all organizations that hold, process, or exchange cardholder information from any card branded with the logo of one of the card brands.